Sending Comms During Business Hours Video Tutorial:
https://youtu.be/VL8vyQZQ2ZU?si=LdojUCuFl-nropkd
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If you want to edit a rule or add rule, you can do this by going to the Related items tab on your Event.
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Scroll down to the Communications Rules section and View All
Click on the Rule number of the one you want to Edit.
Make the required changes to the trigger condition, template or Description and Save.
Elect which object you want to send the email to (currently only Delegate is available)
Select an Action (currently you can only send an email)
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Select a Trigger condition based on what email you want to send to whom.
Select an email field (currently only email is available).
Select When to Trigger the sending of the email. This can be time immediately as the status of the delegate meets the trigger condition or time-based.
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If your trigger is time-based then you need to define when the email needs to be sent, assuming the delegate status meets the criteria.
Start Sending refers to when you want the email to be sent.
Stop Sending refers to a hard stop date when you want EventSpark to STOP trying to send an email if it has been delayed for any reason. An example is if a reminder to attend email to a delegate has been delayed, you wouldn’t want EventSpark to keep trying to send it after the event had already started.
You can also capture Business Hours you want emails to be sent during to make sure they aren’t sent overnight when there may be a lower response rate.
Save